TechNeurons

Kochi

Description:

We are looking for a Business Analyst who will be the main point of contact with the customer. Should have good coordination skills with the internal technical teams and with customers as well. Must have good documentation, presentation, and communications skills & & willing to work on rotational shifts including Night Shifts.

Required Skills:

Ability to work under pressure
Ability to prioritize tasks based on urgency and importance
Critical thinker and problem-solving skills
Good time-management skills
Project coordination and people management skills
Ownership & accountability

Duties and Responsibilities:

Evaluate, prioritize and track customer support cases
Act as the primary liaison between the company and your customers
Communicate and solve customers' problems online.
Escalate the issues to the development team and ensure timely resolution
Should be able to collect the basic requirements and document
Should be able to follow the documentation process
Track and manage tickets till resolved. Plan the workload.
Work with all internal groups including support, engineering, and product management
Prepare accurate and timely reports